John Frame Residential and Commercial Finance Consultant Mobile: 0400 875 885 jframe@loanclinic.com.au	Tanya du Preez Residential and Commercial Finance Consultant Mobile: 0430 383 996 tdupreez@loanclinic.com.au
Jolanda Horsburgh Residential Finance Consultant Mobile: 0430 383 995 jhorsburgh@loanclinic.com.au	Sam Bahbah Residential Finance Consultant Mobile : 0432 541 200 sbahbah@loanclinic.com.au

Head Office

T :  +61 (07) 3255 8723

F :  +61 (07) 3020 3851

A : 4/747 Fairfield Rd, Yeerongpilly, 4105,Qld

P : PO Box 3290, Yeronga, 4104, Qld

E : jframe@loanclinic.com.au / preinke@loanclinic.com.au / ntaylor@loanclinic.com.au

North Side

T : 0430 383 996

F : +61 (07) 3112 5015

A : PO Box 503, Everton Park, 4053, Qld

E : tdupreez@loanclinic.com.au

Northern NSW and Gold Coast

T : 0430 383 995

F : +61 (07) 3112 4207

A : PO Box 38, Cabarita Beach, 2488, NSW

E : jhorsburgh@loanclinic.com.au

Our commitment to you…

We are committed to providing appropriate finance building long term relationships. However, if you are dissatisfied
with our service, we provide an efficient and accessible Internal Complaint Resolution Scheme. Our Complaints
Officer is John Frame. Please let us know your issue in writing, in person, by telephone or by email. We will try to
resolve the complaint as quickly as possible. If you are unable to resolve the complaint directly with us and are not
seeking compensation you can approach the MFAA. Our membership number is 46835.

If you are seeking compensation you should contact the Credit Ombudsman Service Ltd (COSL) on
1800 138 422 quoting our membership number M0000889. The Credit Ombudsman scheme is an impartial,
independent and free external dispute resolution scheme for disputants.

In Queensland a complaint may also be lodged with the Department of Fair Trade, NSW Office of Fair Trading,
Victoria with Consumer Affairs, in South Australia, the office of Consumer & Business Affairs or in Western Australia
with the Commissioner for Consumer Protection. For your protection, we maintain at all times Professional Indemnity
Insurance.

Credit Ombudsman Service Limited details are:

Credit Ombudsman Service Limited

Level 7,287 Elizabeth Street

Sydney, NSW 2000

PH: (02) 9273 8400 or 1800 138 422

Fax: (02) 9261 2792

Email: info@creditombudsman.com.au

Web: www.creditombudsman.com.au